Privacy Policy

DIAMONDBACK INSURANCE AGENCY

Privacy Policy

Effective Date: April 1, 2026

Diamondback Insurance Agency (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you engage with our services, visit our website, or communicate with us.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide or that is necessary for insurance transactions and services, including but not limited to:

– Full name, mailing address, and contact details (email, phone number)

– Financial information relevant to insurance underwriting and policy management

– Any other information you submit through our website forms or direct communications

2. HOW WE USE YOUR INFORMATION

The information collected is used for legitimate business purposes, including:

– Facilitating insurance transactions and managing policies

– Providing insurance quotes and responding to customer service requests

– Sending appointment reminders and service updates

– Communicating important account or policy information

– Ensuring compliance with regulatory requirements

We do not sell or disclose your personal information to third parties for marketing purposes.

3. SMS COMMUNICATIONS AND TCPA COMPLIANCE

Diamondback Insurance Agency may communicate with you via SMS/text message in accordance with the Telephone Consumer Protection Act (TCPA). By providing your mobile phone number and opting in, you consent to receive text messages from us.

Types of SMS messages you may receive include:

– Appointment reminders and confirmations

– Policy updates and renewal notices

– Billing notifications

– Customer care and service communications

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You may also reply HELP for assistance or contact us directly.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. INFORMATION SHARING

We may share your information with affiliated insurance companies, service providers, or regulatory authorities, but only as necessary to conduct our business and fulfill our obligations under insurance contracts. We ensure that any third parties with access to your information adhere to applicable privacy and security standards. We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. SECURITY MEASURES

We implement and maintain reasonable security measures to protect the confidentiality and integrity of your personal information. These measures include encryption, secure data storage, and restricted access to sensitive data, designed to protect against unauthorized access, disclosure, or misuse.

6. ACCESS, CORRECTION, AND DELETION

Clients have the right to access, correct, or request deletion of their personal information. If you believe that any information we hold is inaccurate, incomplete, or wish to have it removed, please contact us and we will promptly address your request in accordance with applicable law.

7. RETENTION OF INFORMATION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

8. CONSENT

By engaging in business with Diamondback Insurance Agency, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. For SMS communications specifically, your consent to receive text messages is obtained at the point of opt-in and is not a condition of purchasing any goods or services.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to block or delete cookies, but this may impact your ability to use certain features of our website.

10. DO NOT CALL POLICY

We honor the National Do Not Call Registry. If you wish to be placed on our internal Do Not Call list, please contact us at the information provided below. We will process your request within a reasonable time and ensure your number is not used for solicitation calls.

11. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our business practices or regulatory requirements. Clients will be notified of any significant changes, and the updated policy will be made available on our website.

12. CONTACT INFORMATION

If you have questions or concerns about our privacy practices, wish to exercise your rights regarding your personal information, or wish to be added to our Do Not Call or Do Not Text list, please contact us:

Diamondback Insurance Agency

671 G Street, Salt Lake City, UT 84103

Email: service@diamondbackins.com

Phone: 385-510-4111

Website: diamondbackins.com

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ACKNOWLEDGMENT

By continuing to engage in business with Diamondback Insurance Agency, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Your privacy is important to us, and we are dedicated to maintaining the confidentiality and security of your personal information.